Holiday Service Nightmares
We’ve all seen it. A customer at the store during the super busy holiday shopping season, having an unpleasant experience during check out. The customer is explaining that the price was marked X but it’s ringing up Y. Or they’re upset that the one must have toy their child wants is out of stock. We all have a holiday service nightmare story. Hearing and seeing stories like this unfold reminds me why customer service is such a priority here at Manheim New England.
Good customer service within a company should be part of the overall culture. It needs to happen without trying, without even knowing you’re doing it. It could be a simple smile with a “Good Morning”, or it could be taking the time to listen to a customers’ problem and solving it on the spot and not 3 days later. These are the types of things I see happen here at the auction day after day after day. Providing great customer service gives our customers an experience they’ve come to expect and deserve at the auction.
As the holiday season moves on I hope you all experience great customer service while you grab those last minute gifts. If not, remember that you’ll always have a great experience when you visit with us.
If you have a service nightmare that you would like to share, feel free to post a comment here or to our Facebook page (www.facebook.com/manheimne).
Have a safe and happy holiday season and I hope to see you all in lanes soon.
Chris Moulding
Marketing Manager
Manheim New England
